When a swarm of fraudulent orders spammed the football package part of our cable company website, we installed two factor authentication so we wouldn’t have to lose valuable profits on a scam again. I got in touch with a company called TeleSign to make changes to the security on our site. We deployed a solution known as two factor authentication where the orders on our website had to be verified by sending our customer a special code called a PIN. With this PIN they could access their on line profile, place an order, pay their bill and order special broadcasts when the games were blacked out locally. The PIN delivery was easy for our customers because it was routed directly to their cell phones. Without the PIN they couldn’t even get into the site. Our IT department was impressed with TeleSign’s ability to quickly integrate their solution on our site within hours of signing up for two step authentication. They manage all of the verifications on their end and our customers never miss a touchdown! We were able to add the two step solution that day and restore service to all of our customers. Thanks to TeleSign we were able to have a winning season! |
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